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Commonwealth Home Support Program (CHSP)

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LiveIndependently at Home with BallyCara

BallyCara's services under the Commonwealth Home Support Program (CHSP) will help you to stay active and healthy, in your own home, and connected to your community. We provide in-home services throughout South East Queensland and Northern Melbourne to suit your individual needs and help you live a fulfilling independent life in your home and community.

Changes to Commonwealth Home Support Program

Whilst the Commonwealth Home Support Program (CHSP) will not be a part of Support at Home (SaH) before 1st July 2027, there are some changes for people accessing entry-level support.

  • Under the new Act, everyone receiving government-funded aged care must be registered with My Aged Care and have an aged care needs assessment by 1st November.
    If you receive services through CHSP and BallyCara is your provider please reach out to your BallyCara Contact to discuss how to get an assessment to remain eligible and ensure your services can continue without interruption.
  • There are also eligibility changes affecting younger people currently accessing CHSP. To access aged care from 1st November people must be aged 65 years or older (50 years or older if you are Aboriginal or Torres Strait Islander, homeless or at risk of homelessness).
    Existing CHSP clients aged 45-49 will continue to receive services only if they are assessed or have an assessment referral in place before 1st November. This will affect some Aboriginal and Torres Strait Islander people receiving CHSP. 

To find out more you can contact My Aged Care on 1800 200 422 or click here to learn more about the changes to CHSP.

About Our Entry Level Independent Living Services

Available at: Moreton Bay, Village, Brisbane North, Northern Melbourne

BallyCara provides entry-level support services under the Commonwealth Home Support Programme (CHSP), which is designed to help older Australians maintain their independence and stay living in their own homes for longer.
Services are delivered with a Wellness and Reablement focus, meaning that you can expect our staff to work with you, your strengths, and abilities, rather than your limitations. We will identify what your individual goals are through our SONA® philosophy (Gaelic for Happiness) as everyone’s well-being matters to us. We will collaborate with you to create a plan and we will show integrity and be authentic in our interactions to build the relationships.

Please contact BallyCara to enquire what services may be available in your region and for further information.

To read more about the CHSP Program please refer to the Department of Health & Ageing's CHSP Program Manual.

Privately Funded Services

BallyCara's home support services can also be privately funded if you do not qualify for government support or while you are waiting for government support to be allocated to you.
Our BallyCara staff are here to answer any questions you may have, please contact us to find out more.

A Single Assessment System now determines eligibility and classification levels, creating a simpler and more consistent approach to accessing aged care services.

The key steps are listed below:

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A Single Assessment System now determines eligibility and classification levels, creating a simpler and more consistent approach to accessing aged care services.

The key steps are listed below:

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The Australian Government subsidises the bulk of CHSP services however a client contribution is required to be paid by those who can afford it. BallyCara's co-contribution amounts are outlined below and are in line with the National CHSP Client Contribution Framework.

Service Type

Minimum Service Duration

Monday - Friday
Minimum Co-Contribution

Nursing*
Health monitoring and nursing care for managing medical conditions

30 minutes

$15.00

Allied Health and Therapy Services*
- Occupational Therapy
- Exercise Physiology
- Physiotherapy
- Allied Health Assistant

60 minutes

$16.78

Social Support Group (Allied Health)*
Group Wellness Classes led by Allied Health Professionals, promoting both social engagement and health improvement

60 minutes

$5.00

Social Support Individual*
Including visiting, telephone/web contact and accompanied activities like shopping

60 minutes

$10.00

Personal Care*
Including helping the client to care for themselves and manage their own medicine

30 minutes

$13.40

Domestic Assistance*
Including general house cleaning, shopping (delivered to home) and linen services

60 minutes

$11.50

*Minimum co-contribution relates only to the minimum service duration. If your service duration exceeds the minimum service duration your co-contribution will increase incrementally every 15 minutes.

Social Support Group & Centre Based Respite Program (Moreton Bay & Bris North only)
Includes help with going out to social events
**15 minute increments don't apply to this service

60 minutes

$22.50

Nursing*

Health monitoring and nursing care for managing medical conditions

Minimum Service Duration

30 minutes

Monday - Friday Minimum Co-Contribution

$15.00

Allied Health and Therapy Services*

- Occupational Therapy
- Exercise Physiology
- Physiotherapy
- Allied Health Assistant

Minimum Service Duration

60 minutes

Monday - Friday Minimum Co-Contribution

$16.78

Social Support Group (Allied Health)*

Group Wellness Classes led by Allied Health Professionals, promoting both social engagement and health improvement

Minimum Service Duration

60 minutes

Monday - Friday Minimum Co-Contribution

$5.00

Social Support Individual*

Including visiting, telephone/web contact and accompanied activities like shopping

Minimum Service Duration

60 minutes

Monday - Friday Minimum Co-Contribution

$10.00

Personal Care*

Including helping the client to care for themselves and manage their own medicine

Minimum Service Duration

30 minutes

Monday - Friday Minimum Co-Contribution

$13.40

Domestic Assistance*

Including general house cleaning, shopping (delivered to home) and linen services

Minimum Service Duration

60 minutes

Monday - Friday Minimum Co-Contribution

$11.50

*Minimum co-contribution relates only to the minimum service duration. If your service duration exceeds the minimum service duration your co-contribution will increase incrementally every 15 minutes.

Social Support Group & Centre Based Respite Program (Moreton Bay & Bris North only)

Includes help with going out to social events
**15 minute increments don't apply to this service

Minimum Service Duration

60 minutes

Monday - Friday Minimum Co-Contribution

$22.50

Moreton Bay Region

16B Oyster Point Esplanade
Scarborough QLD 4020

PO Box 228
Scarborough QLD 4020

Phone: 1300 272 222
Fax: 07 3897 3222

Brisbane North Region

Caras Co logo FINAL 250x25036 Rose Street
Wooloowin QLD 4030

Phone: 1300 272 222
Fax: 07 3897 3266

North Melbourne Region

Uni Hill Town Centre Level 1,
Suite 106 Janefield DriveCaras Co logo FINAL 250x250
Bundoora VIC 3083

PO Box 2187 Janefield Drive
Bundoora VIC 3083

Phone: 1300 272 222
Fax: 07 3897 3266

Village

16B Oyster Point Esplanade
Scarborough QLD 4020

PO Box 228
Scarborough QLD 4020

Phone: 1300 272 222
Fax: 07 3897 3222

Acknowledgment of Country

BallyCara acknowledges the Traditional Owners and Custodians of the land on which our residences are located and we pay our respect to their Elders past, present and emerging. We extend that respect to the Traditional Owners across this country where we live, work and play.

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