Advocacy services are free, confidential, and independent of BallyCara. An aged care advocate can help you to understand and manage your aged care situation, rights and concerns. They are there to listen to your situation and support you make informed decisions about your aged care services, through to talking with your provider to work out a concern if you'd like them to.

The Complaints Commissioner is a new role established under the Act in response to recommendations from the Royal Commission. The purpose of this position is to improve how complaints are managed and to make the process more transparent.
The Aged Care Quality and Safety Commission plays a key role in regulating and overseeing the aged care system. Within the Commission, there are two specific roles that support governance:

• The Aged Care Quality and Safety Commissioner (the Commissioner)
• The Complaints Commissioner

If your complaint or concern remains unresolved or if you feel uncomfortable raising it directly with us at BallyCara, you have the option of contacting independent agencies. These agencies operate separately from BallyCara and can provide additional support.

The following organisations can offer extra assistance to support you access and understand aged care services.